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Effective Business Communication in New Zealand 3E
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| NZ$ 89.00 each |
| Hardback |
| Author: Phil Chase |
| Published by: Pearson Education New Zealand |
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This edition provides all the essential information that students need for effective business communication in the business world. It provides practical material for students studying in programmes from certificate level through to degree level.
* Communication processes this topic deals with communicating models; communication breakdown; non-verbal, cultural and social, and organisational communication.
* Critical thinking and problem solving including negotiation skills.
* Personal and interpersonal skills a wide-ranging topic, dealing with time and stress management, assertiveness, cultural awareness, Transactional Analysis and team communication.
* Effective writing covered in this part of the text are several types of business writing from e-mails, memos and faxes, to formal business letters, reports, summaries and computer user documentation. Research skills are also discussed.
* Effective speaking
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